Photo Questions

What makes a good picture?

  1. A good picture should have good lighting and include a clear, isolated picture of the desired SuitFace image.
  2. The image should be a .jpg or a .png
  3. The best shots have a clear face view with a decent resolution (150+ DPI).

What kind of images can I use for my SuitFace?

  • You can use the face of your friends, family or pets, as well as any non-copyrighted image of your choosing.

Do I have to crop my image?

  • Our design team will take your image and optimize it for the size you choose so that your SuitFace comes out in the correct resolution and dimensions.

Product Questions

What size SuitFace should I get?

You can view our sizing chart below:

 SuitFaces Sizing Chart


What if my suitcase does not fit your dimensions?

For irregular sized or shaped suitcases, please send us an inquiry on our contact page.

Will my SuitFace cause me any problems at security?

Absolutely not! If anything, it'll help your bag be protected from any scratches or stains.

*If using a carry-on bag, you may have to remove your SuitFace at the discretion of TSA.

How is the SuitFace secured on my bag?

We use a proprietary velcro enclosure that secures both ends of your SuitFace together on the underside of your bag.

How long will it take to get my SuitFace?

Due to the custom printing process, orders can take anywhere from 14 to 21 days before being delivered to you. Because of the custom nature of our personalised luggage covers, we reserve 5-10 business days to produce and ship the order based on manufacturing processes.

Shipping Questions

What kinds of shipping options do you offer?

We ship our customized luggage covers through the United States Postal Service (USPS) and have two options: Standard Shipping and Priority Mail Express. Standard Shipping orders will arrive in 2-8 business days and Priority Mail Express will arrive in 1-2 business days as dictated by USPS.

Do you ship internationally?

Yes! We are proud to announce that we now are accepting international orders!

How much is shipping?

Domestic Standard Shipping is a flat rate of $4.99 for all sizes! The Priority Mail Express shipping option varies based on your location. For international shipping, our rates vary depending on where you live. You can get a shipping estimate in your cart when you go through our checkout process before making your final purchase.

Payment Questions

How do I pay?

We accept all major forms of electronic payment (Visa, MasterCard and American Express).

Can I return my SuitFace?

Unfortunately, due to the custom nature of each suitcase covers, we are unable to accept returns or cancel your order once we have started the manufacturing process. All orders are final. You can read our full return policy here.